Customer Solutions Manager

Together, we can do great things.

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

The role

An opportunity has arisen for a Customer Solutions Manager (CSM) to be based at Melbourne Central Tower and be responsible for assisting the wider asset management in the day-to-day management of the asset. This is a diverse role with exposure to a variety of areas including property management, projects, customer service and financials with continuous opportunities to develop and grow.

You will be responsible for day-to-day liaison with the Commercial and Retail tenants, Retail management, facilitating foyer activations, issuing building communication updates, managing the Our People program, attendance at tenant meetings and working together with the operations team. As well as the office management tasks.

What you will be doing

• Acting as the property’s Service Ambassador, the primary contact for all customer activities and tenant related queries and managing the relationship end-to-end.
• Delivering exceptional customer experiences every day and striving to continuously enhance service performance and improve the customer journey to offer seamless experiences.
• Leading the Concierge Teams, aligning standards with the building’s vision and driving customer satisfaction whilst promoting a collaborative working environment.
• Managing GPTs customer service program ‘Our People’, including running monthly training talks, collating customer nominations, and delivering monthly awards as appropriate
• In collaboration with the Senior Property Manager, leasing existing vacancies including retail vacancies and prepare tenant retention strategies and facilitating the make good requirements to exiting customers.
• Responsibility for overall facility management to maintain venue presentation, supplies and equipment (technology, hardware and kitchen) and ensuring end-to-end management of Level 1 Meeting & Event spaces including promotion and marketing
• Collaborating with the wider asset management team to develop strategic plans for the properties, focusing on the asset positioning, leasing, capital works and marketing strategies.

What makes you stand out

To be successful in this role, you will have proven experience in a customer service role with prior experience in a commercial or industrial property management team being advantageous. You will have tertiary qualifications in a related field and be well-versed across the Microsoft Office suite.

This role would suit someone who is a natural communicator, has exceptional attention to detail, strong organisational skills, and the ability to meet strict deadlines. Combined with the well-honed ability to juggle multiple competing priorities whilst maintaining the highest levels of customer service in a fast-paced environment. You will have the innate ability to quickly build rapport and relationships with stakeholders and a proactive mindset.

What makes us stand out

We value our people

• Enjoy flexible working arrangements and generous leave options.
• Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

• Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
• Achieved number 2 real estate company in S&P Global Sustainability Assessment.
• Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Accredited Family Inclusive Workplace™.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

Everyone counts

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds. 

Let’s get started

If this role sounds like you, we want to hear from you. Go for it!

Click on “Apply” to submit your application and Mandy McComb from the Talent Acquisition Team will be in touch.