Head of IT Services and Partnering

Together, we can do great things

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $38.9 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

The role

We have an exciting Leadership role within our Technology team at GPT.

This position is accountable for the reliable, secure and high-quality delivery of business-facing technology services across the group, as well as the partnering layer that connects Technology to the business. It is a senior service-management leadership role and the primary owner of IT service performance, experience and continual improvement, leading a multi-team function spanning service delivery, business partnering, commercial and portfolio, and a group of people-leaders.

At its core, the role is about shifting IT from a back-office utility to a trusted, value-adding partner that the business actively seeks out. It lifts the visibility, credibility and commercial alignment of the function, not through relationship-building alone, but from a strong foundation of operational excellence and deep service-management discipline.

What you will be doing

• Own end-to-end IT service delivery and the ITIL v4 service-management framework, including incident, problem, change, request and major-incident management, underpinned by a structured continual-service-improvement program that drives measurable gains in performance and user experience.
• Set, own and report against SLAs, XLAs and service KPIs, and own the service-management tooling, service catalogue and knowledge base, maturing self-service and automation to improve speed and quality.
• Lead the IT Business Partners to maintain trusted, senior relationships across business units, translating business strategy and operational need into a prioritised technology demand pipeline, with influence at executive level and in business-facing governance forums.
• Own budgets, contracts, licensing and vendor performance across the function, lead major managed-service and technology-partner relationships, and oversee the IT portfolio to ensure consistent governance and a clear, business-facing roadmap.
• Lead and develop a multi-disciplinary function of people-leaders, building capability, succession and a high-performance, business-first culture that lifts the visibility, credibility and commercial reputation of IT across the group.

What makes you stand out

You are an experienced technology leader with a strong track record in IT service management, business partnering and commercial oversight, and you bring the credibility and discipline to lead a high-performing, multi-team function.

• 12+ years in IT, including 7–8+ years in senior IT service management and service-delivery leadership, and 5+ years leading teams of people-leaders.
• Proven ownership of service performance across a comparable organisation, including SLAs, XLAs, major-incident and problem management, and a structured CSI program across multiple sites and a defined operating budget.
• Demonstrated senior business-partnering experience, shaping demand, running governance forums and influencing at executive level.
• Strong commercial and vendor management capability across budgets, contracts, licensing and major managed-service agreements, with clear value-for-money outcomes.
• Experience in property, real estate, funds or financial services is desirable.

What makes us stand out

We value our people

• Enjoy flexible working arrangements and generous leave options.
• Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

• Ranked 4th in the 2025 Gender Equality Global Report released by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Earned a Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Accredited Family Inclusive Workplace™.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

Everyone counts

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds. 

Let’s get started

If this role sounds like you, we want to hear from you. Go for it!

Click on “Apply” to submit your application